A36:     There may be one or two mediators who will facilitate discussion by asking questions to help those involved identify the key conflicts and to make sure issues are clear to the participants.  Everyone will have an opportunity to be heard and to share their viewpoint in a structured environment.  The mediators will help participants engage in creative and collaborative dialogue to determine possible solutions by exploring ways to come to an agreement to resolve the issues.  http://themediationcenter.org/pg5.cfm.